Shipping policy

Thank you for visiting and shopping at Kentucky Mart. We are committed to delivering your order accurately, in good condition, and on time.

🛍️ Order Processing

All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.

Once your order is placed, our fulfillment team carefully prepares it for shipment. You will receive a confirmation email once your order has been shipped.

📦 Shipping Time & Rates

Standard Shipping (United States only)

  • Delivery Time: 7–12 business days
  • Shipping Cost: $4.99

Delivery times are estimates and may vary due to weather conditions, carrier delays, or high shipping volumes. Business days do not include weekends or public holidays.

⏰ Order Cut-Off Time

Orders placed before 5:00 PM (Eastern Time – ET) on business days will begin processing the same day.
Orders placed after 5:00 PM will be processed on the next business day.

🚚 Shipping Locations

Kentucky Mart currently ships to all addresses within the United States.
We do not offer international shipping at this time.

📮 Shipping Carriers

We partner with trusted carriers, including:

  • United States Postal Service (USPS)
  • FedEx
  • United Parcel Service (UPS)
  • UniUni

Carrier selection may vary depending on destination and availability.

🔎 Tracking Information

Once your order is shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update in the carrier’s system.

🏠 Shipping Address Accuracy

Please ensure your shipping address is correct and complete before placing your order.
Kentucky Mart is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

✏️ Order Changes or Cancellations

If you need to modify or cancel your order, please contact us immediately at:

Once an order has entered processing, changes may not be possible.

📦 Missing or Damaged Packages

If your order arrives damaged or is missing, contact us within 48 hours of delivery at support@kentuckymart.com.
Please keep the original packaging and provide photos to help us resolve the issue quickly.

🔁 Returns & Exchanges

For detailed information about returns and exchanges, please refer to our Refund & Return Policy page.

📞 Need Assistance?

Our customer support team is happy to help:

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
  • Email: support@kentuckymart.com
  • Phone: +1 (315) 202-9675
  • Address: 47 W 13th St, New York, NY 10011, United States