Frequently Asked Questions

1. What is Kentucky Mart?
Kentucky Mart is a USA-based online store offering modern men’s fashion designed for comfort, confidence, and everyday wear. We focus on trend-forward styles that combine quality, versatility, and value.

2. Where do you ship?
We currently ship within the United States only.
At this time, we do not offer international shipping.

3. How long does shipping take?
Order Cut-Off Time: 5:00 PM (Eastern Time – ET)
Handling Time: 1–3 business days (Monday–Friday)
Transit Time: Standard Shipping: 7–12 business days
Shipping Cost: Standard Shipping – $4.99

Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. Which shipping carriers do you use?
We partner with trusted carriers, including:

  • United States Postal Service (USPS)
  • FedEx
  • United Parcel Service (UPS)
  • UniUni
    Carrier selection may vary depending on destination and availability.

5. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use the tracking link to monitor your shipment in real time.

6. Do you accept returns?
Yes. We offer a 30-day return policy on eligible items.
Items must be unworn, unused, and in original packaging with tags attached.
For full details, please visit our Refund & Return Policy page.

7. When will I receive my refund?
After we receive and inspect your return, we’ll notify you of the approval status.
If approved, refunds are issued to your original payment method within 5–10 business days.
Your bank or payment provider may take additional time to post the refund.

8. Are your products comfortable and safe to wear?
Yes. Our products are selected with comfort, quality, and daily wear in mind. We prioritize materials that provide a comfortable fit and dependable performance.

9. How can I contact Kentucky Mart?
📧 Email: support@kentuckymart.com
📞 Phone: +1 (315) 202-9675
📍  Address: 47 W 13th St, New York, NY 10011, United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
We typically respond within 24–48 business hours.